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March 2026

If you're curious about the latest and greatest in March - you're in the right place.

Written by SN
Updated this week

New Features

Course Performance Dashboard

Within the Company Overview page, you will see a new dashboard called Course Performance. This dashboard will give you a status of course completion, number of completed sessions, and the average score from all trainees.

Topic Overview Dashboard

Within the Company Overview page, you will see a new dashboard called Topic Overview. This dashboard will give insights into how teams perform on different topics in a course. You will see:

  • Overall average score around topics that you created in your rubric/evaluation criteria.

  • Score increase/decrease on a topic

  • Score breakdown by number of sessions

  • Topic strength by teams

  • Team performance on a topic over a time period

  • Team score vs attempts

Course Rating

Trainees can now rate course out of a 5-star rating system. This will help course creators understand how helpful a course was. Editors can enable ratings and make it mandatory or optional for courses. Course rating will appear in the Course management dashboard.

New Languages Available in Role Play

  • Thai

  • Vietnamese

  • Romanian

Beta

Multi-course (NEW)

A screenshot of a computer

AI-generated content may be incorrect.

Easily create a series of role play courses instantly. Simply describe the multi-roleplay scenario and the AI assistant will general several role play scenarios in minutes.

Here are some potential use cases:

Here is what Multi-course creation currently supports:

*If you have any questions about this or would like to be included in the Beta, reach out to your dedicated Customer Success Manager.

Upgrade old courses using AI

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AI-generated content may be incorrect.

If you see some courses labeled with Upgrade available it means that the course isn't utilizing the latest and greatest enhancements. These courses can be updated by clicking on the 3 dots and selecting Upgrade with AI. This will update the following aspects of the course:

  • Improve AI assistant capabilities

  • Further customize scoring rubric

  • Enable additional language support

  • Improve conversation quality

Edit courses with AI Assistant

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AI-generated content may be incorrect.
A screenshot of a chat

AI-generated content may be incorrect.

Now you can edit any existing course with the AI assistant. In the course editor, click on Edit with AI and this will open a new chat with the task creation assistant to make any adjustments.

Here is what is currently supported with Edit with AI

Role Play​

Singular Role Play ​

✅​

Chat Role Play ​

✅​

Create with AI Assistant ​

✅​

Multi-persona Role play​

❌ ​

User-Generated Role Play​

❌ ​

Webcam Role Play​

❌ ​

Scripted Role Play​

❌ ​

Chat Role Play​

❌ ​

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